Frequently Asked Questions


What does Stability Networks do?

We manage our client's computer networks for them, focusing on how their network can enhance each client's success. We begin by standardizing the network and all computers within it, continue by providing monthly maintenance, 24x7 monitoring, patching, and ongoing support. Finally, we work with our clients to tune their networks and help them find the most effective and efficient ways to have their technology support their success.

How is that different from what we have now?

There are three primary differences between our model and those of most of our competitors. First, we provide a rounded suite of support, including round-the-clock monitoring of your critical systems, automated patching of all your software (not just Microsoft Windows), online documentation, and monthly maintenance based on checklists developed over years of experience. Second, we as a company develop true relationships with our clients. In a typical month you're likely to hear from your assigned field engineer weekly, the maintenance staff twice a month, and one of our management team monthly. Finally, we are consultants, not technicians, so after ensuring the basic stability of your network we focus in on it's functionality and how it can best be adjusted to support your success. You can rely on us to recommend the best solutions we know (not the most or least expensive, nor the popular one, nor...well, you get the picture).

Why do you want me to be on a contract?

We want to build a long-term relationship in which our goal and your goal are the same: your success. In a time-and-material billing basis, your goal is to get things fixed as soon as possible, and competitors bill for as many hours as possible. This doesn't strike us as the best relationship we can build. With a contract, we both know what the terms are and can plan for longer term success without worry.

What am I getting in the contract?

First, a clear delineation of what we're responsible for and what you'll pay for it. You should never be surprised by your bill at the end of the month. Second, a commitment from us to monitor your critical systems round-the-clock, to keep your systems (all of them) patched up-to-date, to do the many little tasks that will maintain your servers and network equipment in the most effective manner, and a support desk to assist in any issues that come up during your work.